Tier 2 Support Engineer
- Bangalore, India
- Information Office
Are you an experienced Support Engineer looking to take your technical skills to the next level? Join Papaya Global as a Tier 2 Support Engineer and become an integral part of our rapidly growing startup, dedicated to simplifying global payroll and employment processes. Be at the forefront of innovation, providing top-notch technical support to our customers and ensuring a seamless experience as they expand their workforce globally.
About Us: At Papaya Global, we are on a mission to disrupt and revolutionize the way global payroll and employment are managed. Our comprehensive SaaS platform and services empower businesses of all sizes, from startups to large enterprises, to effortlessly and compliantly grow their workforce worldwide. Through our all-in-one global workforce platform, we connect companies with a vast network of preferred human resources and international payroll service providers.
Your Role: As a Tier 2 Support Engineer, you will be the go-to expert for our products, equipped with in-depth knowledge and problem-solving skills to provide advanced technical support to our valued customers. Your dedication to excellence and customer empathy will play a crucial role in ensuring customer satisfaction and fostering long-term relationships.
- Collaborate with cross-functional teams to tackle complex technical issues across our product suite, delivering creative and effective solutions.
- Work closely with our software engineering teams to resolve escalated customer challenges and provide timely resolutions.
- Advocate for our customers by collaborating with the Product Organization on feature enhancements and bug fixes, striving to improve the customer experience on the Papaya Global platform.
- Expand your expertise through continuous training, gaining exposure to additional features and capabilities of our products.
- Delight both internal and external customers by delivering exceptional support and addressing their daily issues promptly and professionally.
- Proven experience as a Support Engineer in Enterprise or SaaS companies, specializing in application support (IT support not included).
- A track record of delighting customers, even during challenging situations, with at least 5-8 years of relevant experience.
- Proficiency in SQL, with a preference for knowledge in MySQL.
- Expert troubleshooting skills, with the ability to think creatively when confronted with intricate technical problems.
- Previous experience collaborating effectively across teams or disciplines to identify and implement solutions.
- A strong desire for continuous learning and personal growth, with a passion for staying up-to-date with the latest technologies and industry trends.