Onboarding & Implementation Manager

  • Austin
  • Full-time
  • Operations


Who are we?

Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology.  

Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of complexity and regulation create. Our automated platform helps companies hire, onboard, manage, and pay people in more than 160 countries.  

We don’t just cover the globe with our solution; we are global. We are comprised of people from different countries, different cultures, and different backgrounds. Diversity is our secret weapon.

The Onboarding & Implementation Manager is part of the Operations team, this person is responsible for leading implementations project with both SMB and enterprise clients, training and guiding our clients, and providing a top-notch onboarding experience. Success in this position requires exceptional client service, detail-oriented, precision; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 

It is required that you be based in Austin and work a hybrid schedule in our office.

You will:

  • Implement Papaya’s solutions in accordance with client expectations, following Papaya guidelines; Support a variety of implementation scenarios including adding additional features, transfers from other parts of Papaya, or migration from one Papaya solution to another for Papaya’s moderately complex clients, and long timeframes where each client may require a different configuration.
  • Serve as a subject matter expert that can help lead the workflow of the group.
  • Fully understand the features and limitations of Papaya’s entire suite of products.
  • Navigate internal resources and get answers to your questions, addressing issues end-to-end in a reasonable time. Resolve issues and provide solutions, with minimal direction on procedural matters


  • 4+ years of experience as an Implementation / Onboarding Manager at a SaaS company in a global fast-paced environment.
  • Fluency in Spanish or Portuguese is a must
  • Ideally experience in payroll processing, EOR/PEO company
  • Exceptional communication and presentation skills
  • Customer Success experience
  • University degree and/or master or equivalent experience
  • Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
  • Strong client relationship building skills
  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations
  • Fluency & excellent communication skills in English. Additional languages an advantage.
  • Highly detail-oriented

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