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Senior IT Specialist

  • Bangalore, India
  • Full-time
  • Information Office

Description

Who are we?

Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology.  

Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of complexity and regulation. Our automated platform helps companies hire, onboard, manage, and pay people in more than 160 countries.  

We don’t just cover the globe with our solution; we are global. We are comprised of people from different countries, different cultures, and different backgrounds. Diversity is our secret weapon.

We are looking for a senior IT Specialist to join our growing IT team. As a Senior IT, you will work with various cutting-edge technologies and take our IT platform to the next stage of innovation.

You will:

  • Deliver innovative solutions (cloud platforms): Azure AD, Office 365, Intune, FreshService, Atlassian and related technologies
  • Provide guidance and solve escalated issues for IT Specialists on the team
  • Create and maintain documentation as it relates to system configurations and manuals
  • Monitor network performance and troubleshoot problem areas as needed
  • Work with various teams - such as security, R&D, DevOps, and more
  • Support and execute IT projects and new technologies
  • Support on / off-boarding process
  • Support Papaya employees (global and local)

Requirements

  • 5+ years of hands-on experience as a senior IT
  • Full knowledge and experience with Azure AD & Intune
  • Experience with Atlassian products – jira administration and functionality – automation, ticket flows etc
  • Experience with managing network equipment (Aruba is an advantage)
  • Full proficiency with Office 365 (manage groups, users, and integrations)
  • Experience with supporting and managing Mac devices.
  • Experience with supporting Windows workstations.
  • Experience with power shell and scripting
  • Experience with Fresh Service – automation and self-service portal configuration – advantage
  • Highly proficient in spoken and written English - Must
  • Team player, high serviceability, great interpersonal skills - Must 

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