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Global Payroll Expert

  • US remote
  • Full-time
  • Operations

Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

It is required that you be fluent in Spanish or Portuguese and have payroll experience in Canada, Mexico, Central and South America, or the Caribbean.

We’re looking for energetic, reliable, and adaptable payroll expert who is a leader in process improvements and data validations for the accurate and efficient processing of payroll.

You will:

  • Navigate internal resources and get answers to your client's questions, addressing issues end-to-end in a timely manner adhering to internal SLA’s
  • Complete individual client requests independently, using your judgement and problem-solving skills
  • Become a country expert in your assigned locations
  • Continuously and meticulously update our internal Knowledge Base with local compliance rules
  • Adhere to all internal SLA's and ensure they are met
  • Maintain a high level of product proficiency to ensure that you fully understand the features and limitations of Papaya’s entire suite of products
  • Assist in training new team members
  • Maintain close relationships with the Account Managers to ensure that they are kept up to date on the projects and are always informed of all information that they need to know relating to their clients
  • Maintain project health scores
  • Ensuring smooth and on time monthly payroll with all projects
  • Maintain GDPR compliance in every communication
  • Daily collaboration with internal and external stakeholders to ensure that required processes are followed and goals are met
  • Continuously drive procedures to execute tasks effectively
  • Collaborate with Account Managers by creating cases in Salesforce and managing each case closely

Requirements

  • Fluency in Spanish or Portuguese
  • Payroll experience in Canada, Mexico, Central and South America, or the Caribbean 
  • 3+ years of work experience in payroll operations at a global payroll or fintech company
  • Exceptional communication and presentation skills
  • Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • “Customer-First” attitude and approach to all your day to day interactions with your customers
  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations
  • Detailed oriented
  • Can-do positive approach
  • Advanced skills with Microsoft Office suite
  • Strong customer service skills
  • Experience with outsourced payroll providers
  • BS. in Finance, Accounting, Economics, Mathematics or similar

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