Global Immigration Specialist

  • Operations
  • New York
  • Intermediate
  • Full-time

Papaya Global is reinventing global payroll and workforce management. Our automated platform helps companies hire, onboard, manage, and pay people in more than 140 countries.

We are looking for a Global Immigration Specialist. This role would be responsible for performing a variety of duties related to global immigration, including communicating with clients, in-taking all necessary information for file creation, case assignment, and documentation.  Role will be based in either NY or Austin.

 You will:

  • Contact and follow up with prospective clients for immigration-related issues
  • Process and respond to a high volume of client inquiries.
  • Intake all necessary information for attorneys to determine if the prospective clients are eligible for any type of visas and guide them about their immigration forms and process.
  • Manage Current Immigration Cases - Serving as the point of contact for clients and their employees going through various types of the immigration process
  • Proactively work with clients and their employees to communicate statuses and timelines
  • Review invoices in partnership with our legal team, for immigration-related services, reviewing for accuracy, tracking for trends, and escalating as appropriate.
  • Seek to understand the unique needs of the organization and will provide exceptional training; build tools, effective workflows, and resources; and consistently improve the immigration process
  • Analyze case documents and prepare immigration applications for filing with the appropriate government agency
  • BA / BS degree 
  • 2-3 years as an immigration specialist in-house or at a global immigration firm
  • Fluent English, an additional language is a plus.
  • Very detail-oriented.
  • Excellent multi-tasking ability
  • Great customer service attitude, including the ability to create meaningful relationships and trust with clients
  • Ability to work adjusted/global hours
  • Willingness to work in a high-volume, fast-paced startup environment

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