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Global Immigration Specialist

  • Bangalore, India
  • Full-time
  • Operations

Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.

We are looking for a Global Immigration Specialist. This role would be responsible for performing a variety of duties related to global immigration, including communicating with clients, in-taking all necessary information for file creation, case assignment, and documentation. 

 You will:

  • Contact and follow up with prospective clients for immigration-related issues
  • Process and respond to a high volume of client inquiries.
  • Intake all necessary information for attorneys to determine if the prospective clients are eligible for any type of visas and guide them about their immigration forms and process.
  • Manage Current Immigration Cases - Serving as the point of contact for clients and their employees going through various types of the immigration process
  • Proactively work with clients and their employees to communicate statuses and timelines
  • Seek to understand the unique needs of the organization and will provide exceptional training; build tools, effective workflows, and resources; and consistently improve the immigration process
  • Analyze case documents and prepare immigration applications for filing with the appropriate government agency
  • Work with 3rd parties on defining the scope of work, requirements , process, timeline and costs to obtain visa/work permit
  • Provide clients with Price proposals, and immigration overviews - addressing client expectations
  • Track, and update statuses of visa/work permit cases , invoicing workflows including auditing
  • Track trends, provide professional collateral with marketing,  

Requirements

  • BA / BS degree 
  • 2-3 years as an immigration specialist in-house or at a global immigration firm
  • Fluent English, an additional language is a plus.
  • Very detail-oriented.
  • Excellent multi-tasking ability
  • Great customer service attitude, including the ability to create meaningful relationships and trust with clients
  • Ability to work adjusted/global hours
  • Willingness to work in a high-volume, fast-paced startup environment

Nice to have

 Familiarity with Salesforce.

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